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Privacy Protection

19bd Privacy Policy — Your Data
Completely safe with us

Learn exactly how your personal information is collected, why it's used, and how it's kept secure. At 19bd, your privacy is our top priority.

Last Updated: January 2026

Why is your data safe with 19bd?

6 Core Pillars of Our Privacy Protection

SSL Encryption
Every transaction and data exchange is secured with 256-bit SSL encryption. No third party can access your data.
Secure Data Storage
Your data is stored on encrypted servers. Only authorized personnel can access it, and only for designated purposes.
No Sale of Data
19bd never sells your personal data to third parties. Your data is used solely to improve our services.
Privacy Controls
You decide what information gets shared. Marketing emails and notifications can be turned off at any time.
Regular Audits
Our security systems are regularly audited by third-party experts to ensure the highest level of protection.
Right to Erasure
Upon account closure, your personal data will be completely deleted within a set timeframe upon your request.
Table of Contents
About This Policy

This privacy policy applies to all services on the 19bd platform. By using the 19bd website, you agree to this policy.

1

Introduction & Commitment

19bd believes that every member's privacy is a fundamental right. When we collect your information, we are fully transparent about what is being collected, why, and how it is stored.

This Privacy Policy is written in plain language so our Bangladeshi members can understand it easily. Instead of complex legal jargon, we want to be straightforward — your data matters to us, and we are committed to protecting it.

19bd's privacy policy is built in accordance with international data protection standards. We do not retain data beyond what is necessary and avoid collecting information we don't need.

2

What Information We Collect

19bd only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.

Data Type What's included Collected?
Identity Information Name, Date of Birth, National ID Number Yes
Contact Information Mobile number, email address Yes
Financial Information Payment Methods, Transaction History Yes
Device Information IP Address, Browser, Operating System Yes
Usage Data Page Visits, Gaming History, Session Duration Yes
Social Media Facebook, Instagram profiles No
Location Tracking Real-Time GPS Location No
Data Minimization Policy

19bd never collects information about your family, religious identity, political views, or health. We have no use for any of that.

3

How Your Data Is Used

Your data is used only for specific, legitimate purposes. 19bd never uses your information for unrelated activities.

  • Account Management: For registration, login, and account verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To help resolve your questions and complaints.
  • Security monitoring: To prevent fraud and unauthorized account access.
  • Service improvement: To analyze and improve your experience on the platform.
  • Relevant offers: To notify you of bonuses and promotions tailored to your preferences (if you have opted in).
  • Legal obligations: To comply with regulatory requirements.

Every purpose for which your data is used is clearly stated in this policy. You will be informed before your data is used for any new purpose.

4

Who your data is shared with

19bd never sells your data. However, limited information may be shared with trusted parties under certain specific circumstances.

  • Payment processors: Necessary data is shared with bKash, Nagad, and Rocket to process your transactions.
  • KYC Provider: With licensed agencies for identity verification.
  • Security Partners: To operate fraud detection systems.
  • Law enforcement agencies: Only when required by a court order or legal obligation.
What will never happen

19bd will never sell or rent your personal information to advertising companies, data brokers, or any other third party — that's a promise.

5

Security Measures & Technology

19bd uses industry-leading technology to keep your data secure. Our security architecture provides protection across multiple layers.

256-bit SSL/TLS Encryption
All data transfers are secured with bank-grade encryption.
Two-Factor Authentication (2FA)
An extra layer of security with mobile OTP verification at login.
Encrypted Database Storage
All stored data is protected with AES-256 encryption.
Automated Threat Detection
24/7 system monitoring with immediate blocking of any suspicious activity.
Regular Security Audits
Reviewed by a third-party expert team every quarter.
You're part of the protection too

Use a strong password, never share it with anyone, and contact support immediately if you receive a suspicious login notification.

6

Cookies & Tracking Technologies

19bd's website uses cookies — small text files stored in your browser that help us improve our services.

  • Essential Cookies: Login sessions and security tokens are essential — the site simply won't work without them.
  • Performance Cookies: To track page loading speed and crash reports.
  • Functionality Cookies: To remember your language preferences and settings.
  • Analytics cookies: To understand which features are used most.

You can disable cookies through your browser settings, though some features may not work properly as a result.

7

Your Privacy Rights

Every 19bd member has full control over their own data. Contact us to exercise any of the rights listed below.

Right to Access
You can request to see what personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request that your data be deleted when closing your account.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Data Portability
You can download a copy of your data.
Marketing Opt-Out
You can opt out of promotional communications at any time.
8

Children's Privacy

19bd strictly does not collect data from anyone under 18. If a minor has registered by mistake and we become aware of it, the account and all associated data will be deleted immediately.

If parents suspect their minor child has created an account on 19bd, they should immediately support@19bd.onlto get in touch.

9

How long your data is retained

19bd does not retain data longer than necessary. How long data is kept depends on the type of data and applicable legal requirements.

  • Active Account: For as long as your account remains active.
  • Transaction Records: Up to 5 years maximum, as required by law.
  • KYC documents: For a defined period as required by legal obligations.
  • Data from closed accounts: Deleted within 30 days upon request (unless a legal obligation requires otherwise).
10

Contact & Complaints

For any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. We typically respond within 48 hours.

There is a dedicated team handling privacy policy complaints who will resolve your concerns promptly.

Policy Updates

This Privacy Policy may be updated from time to time. You will be notified in advance of any significant changes via your registered mobile number or email.

Privacy FAQ

No, never. 19bd does not sell, rent, or transfer your personal data to any third party. Only the minimum necessary information is shared with specific trusted partners strictly for payment processing and KYC verification.

Once an account closure request is submitted, your personal data will be deleted within 30 days. Transaction records, however, may be retained for a set period as required by law.

Yes. You have full rights to access your data. Email us at support@19bd.onl and we'll send you a detailed summary of the information we hold about you.

Absolutely. You can opt out of marketing communications at any time through your account settings or by contacting our support team directly. Please note that essential account notifications cannot be turned off.

No. 19bd does not track your real-time GPS location. Your IP address is recorded at login for security purposes only — to detect suspicious login activity.
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Your Privacy Is Safe — Join Now

Your data is fully protected on 19bd. Register with confidence and enjoy a trusted platform.

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No Sale of Data
SSL Encryption
Privacy Controls
Regular Audits
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